I make complex products feel simple. Senior product designer, 15+ years across enterprise tools, customer self-service and mobile apps. Available for assignments from September 2026

Resolution without expertise

IKEA

Making a complex policy engine simple for co-workers who need to resolve issues fast.

Steering to self-service

IKEA

Help users to help themselves, present self-service options and only if needed show preferred contact methods.

Travel application

Skånetrafiken

Journey search built around where people want to go, not the stops they already know. A new app and ticketing system for southern Sweden’s public transport

Conversational customer support and self-service

IKEA

A chat and chatbot solution to assist and guide customers looking for support.

Writing about the work

Notes on design, product and the work in between, written from my own experience and what I’ve learned along the way. 

Me back in ustwo studio 2015

Licenses and certifications

Contentsquare

Digital Adoption Certification

Uzerzoom Advanced

Business Design (Berghs School of Communication)

Get in touch

Galveston AB
Murbruksgatan 8
216 46 Limhamn
Sweden
Phone: +46732439720
Email: johan@galveston.se
LinkedIn: @galveston

© Galveston 2026